Returns & Exchanges
We want you to be fully satisfied with your Dr. Bronner’s products; if you are not happy with your purchase from our website, you may return it within 30 days for a full refund. We are committed to fairness and integrity in every transaction, ensuring our customers feel as good about our service as they do our soaps.
Initiate Your Request
Contact our Customer Experience team via email or our online portal with your order number and the reason for the return.
Package Your Items
Securely pack the products in their original packaging, ensuring all bottles are tightly sealed to prevent leaks during transit.
Affix Shipping Label
Print and attach the prepaid return shipping label provided by our team to the outside of your package.
Receive Your Refund
Once your return is received and inspected at our warehouse, we will issue a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing